Privacy Policy

Introduction

Garbage Disposal Repair Pros ("we," "us," or "our") operates this website and provides a free connection service to assist homeowners and businesses in connecting with local service contractors in North Carolina.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or services. By using our website, you agree to the terms of this policy.

Information We Collect

Information You Provide

When you contact us or request to be connected with a contractor, we may collect:

• Contact Information: Phone number, location (city/area in North Carolina)
• Service Details: Description of work needed, type of garbage disposal service required (repair, installation, replacement, maintenance)
• Call Records: Call duration, time, and frequency for service improvement purposes

Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent, referring website
• Location Data: General geographic location based on IP address (approximately city/region level)
• Cookies: Small files stored on your device (see Cookie Policy below)

How We Use Your Information

We use your information to:

Provide Our Connection Service

• Respond to your inquiries and connection requests
• Connect you with local contractors based on your location and service needs
• Facilitate communication between you and the contractor

Improve Our Service

• Analyze website usage to improve user experience
• Optimize contractor matching based on location and service type
• Train our team to provide better service

Legal & Safety

• Comply with legal obligations
• Protect against fraud and abuse
• Enforce our terms of service

Information Sharing

We do not sell your personal information. We may share your information with:

Contractors We Connect You With

When you request to be connected with a contractor, we share your contact information and service needs with local contractors in your area. These contractors are independent businesses, not employees or agents of Garbage Disposal Repair Pros.

Important Note About Our Service

Garbage Disposal Repair Pros is a free connection service. We connect homeowners with local contractors but:

• Do not perform any repair or installation work ourselves
• Do not employ, control, or supervise the contractors we connect you with
• Do not warrant or guarantee any work performed by contractors
• Do not control pricing or service terms set by contractors

Once connected, you deal directly with the contractor for all scheduling, pricing, and service arrangements. It is your responsibility to verify that the hired contractor furnishes the necessary license and insurance required for the work being performed.

Legal Requirements

We may disclose information when required by law, court order, or to protect our legal rights.

Business Transfers

If our business is sold or merged, your information may be transferred to the new owner.

Cookie Policy

Our website uses cookies to improve your experience.

Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site

Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

For more information about cookies, visit allaboutcookies.org.

Data Retention

We retain your personal information for as long as necessary to:

• Provide connection services and maintain our customer relationships
• Comply with legal and tax requirements (typically 3-7 years)
• Resolve disputes and enforce agreements

After this period, we securely delete or anonymize your information.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data ("right to be forgotten")
• Restriction: Request we limit how we use your data
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact us at:

• Phone: (877) 853-2993

We will respond to your request within 30 days.

Data Security

We implement appropriate security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Limited access to personal data on a need-to-know basis
• Regular security reviews and updates

While we take reasonable precautions, no internet transmission is 100% secure. We cannot guarantee absolute security of data transmitted online.

Third-Party Links

Our website may contain links to third-party websites (e.g., contractor websites). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

For significant changes, we may notify you via a notice on our website.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

• Phone: (877) 853-2993
• Business Hours: Monday - Sunday, 8:00 AM - 7:00 PM

Last updated: January 2024